Replies in half the clicks
One screen per ticket: the customer, their orders and your macros sit beside the thread, not three tabs away.
Keep every ticket. Drop the busywork.
Hollis is the help desk small support teams switch to in a week, with history, macros and reports intact.
Four reasons teams move to Hollis.
$19per agent a month
One price, every feature
SLA timers, chat and reporting are on every plan. No add-ons, no surprise invoice when you hire.
9reports ready on day one
Reports people actually open
A live board of first reply time, backlog and CSAT that fits on the office TV and in the Monday email.
11 minmedian first reply last quarter
Support from people who answer
Your questions go to the engineers who build Hollis, by chat or email, on every plan.
Side by side
How Hollis compares.
Checked against the two help desks teams most often leave for us, using their public plans.
- IncludedIncluded
- PartialPartial or paid add-on
- Not includedNot available
FeatureHollis$19 per agentEnterprise suite$59 per agentBudget inbox$12 per agent
Inbox and channels
Shared email inboxIncludedIncludedIncluded
Live chat widgetBudget inbox sells chat as a paid add-on.IncludedIncludedPartial
WhatsApp and SMSIncludedPartialNot included
Instagram and Messenger DMsIncludedIncludedNot included
Automation
Macros and saved repliesIncludedIncludedIncluded
Rules and SLA timersIncludedIncludedPartial
AI reply drafts an agent approvesEnterprise suite drafts on its top tier only.IncludedPartialNot included
Reporting
Live team dashboardIncludedIncludedPartial
CSAT surveys after every ticketIncludedIncludedNot included
Export to your data warehouseIncludedPartialNot included
Plans and support
Every feature on every planIncludedNot includedNot included
Migration done for youWe move tickets, macros, tags and users at no cost.IncludedPartialNot included
Month to month billingIncludedNot includedIncluded
Switch over in about a week.
A named engineer runs the move with you. Your old help desk keeps working until the last day.
- Day 1
Connect
Point your support address at Hollis and invite the team. Your old desk keeps running.
- Day 2
Import
We copy every ticket, customer, macro and tag, with the original timestamps.
- Days 3 to 6
Run both
Answer in Hollis while the old tool stays read-only, so nothing slips through.
- Day 7
Switch over
Cancel the old contract. We send you a full export of it for your records.
“We moved 38,000 tickets over one weekend. On Monday nobody on the team could tell where the seam was.”
Who are the two tools in the table?
The two products teams most often leave for Hollis. We keep their names out so the page stays about features, not brands.
How current is the comparison?
We re-check every row against the public plans each quarter. The last review was in September 2026.
Will we lose ticket history?
No. Tickets, internal notes, attachments and satisfaction scores come across with their original dates.
What does migration cost?
Nothing. A named engineer runs it with you on every paid plan, including the smallest one.
Can we leave again?
Yes. Billing is month to month and you can export everything as CSV or JSON at any time.
Do agents need training?
Most teams answer their first tickets the same day. We run a 30 minute walkthrough if you want one.